Return Policy

Return Policy

DivaMelody aims to provide our customers with reasonable prices and prime service.  We understand that choosing the right clothing online is a bit difficult, so we gladly accept the return for any reason.
So we have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in its original packaging and all items in the package must be intact. Otherwise, the buyer is responsible for all fees incurred, and no refund will be issued.
Return shipping fees for returns are to be paid by the customer.

To start a return
You can contact us at love@divamelody.com indicating the item(s) you would like to return, the order number, the reason for the return, and a photo of the item in its current state.
If your return is accepted, we’ll send you a return label as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
The original shipping fee is non-refundable.

Purchase Not Eligible for Return
- Final sale item(s) is not eligible for return.
- The Wedding dresses, Customized dresses, Occasion dresses and Lingeries are not eligible for return or exchange.
- If purchased with a Store credit only, please note that all products will become Final Sale and not eligible for return or refund.

Damages Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We will free replacement including shipping for the damaged item.

Conditions that are not deemed as defective in quality
- Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
- Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
-Please refer to the size chart in the description to make your purchasing decision as our service team can only provide recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

Cancellation
Once the items are shipped and can’t stop the logistics. The order can’t be canceled. Customers can receive the items and return to us, and the return fee is paid by customers.
If the products are not shipped for some reason, you can cancel the order and you also can get a full refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund usually within 7 days.