Shipping Policy
Shipping Policy
At Diva Melody, we are committed to providing reliable worldwide shipping with transparent delivery times and shipping rates.
Fashion (Dresses, Clothing, Shoes & Accessories)
We offer FREE worldwide shipping on all Fashion items.
- Processing Time: 1–3 business days
- Delivery Time: 4–10 business days
Wedding Dresses
- Made-to-order wedding dresses require 5-10 business days for production, plus shipping time.
- Customized wedding dresses require 10–15 business days for production, plus shipping time.
K-Beauty Products
All K-Beauty products are 100% authentic and carefully sourced from trusted suppliers. Depending on inventory and fulfillment location, your order may ship from Korea or the USA. We DO NOT sell counterfeit products.
Shipping Rates
- Orders under $79: $7.99
- Orders $79 and over: FREE Shipping
Processing & Delivery
- Processing Time: 1–3 business days
- Delivery Time: Typically 4–10 business days
Delivery times may vary depending on customs clearance, destination country, holidays, or weather conditions.
Order Tracking
You will receive an email with the tracking number after your package ships out. Please also allow another 24 hours to show the tracking information.
Customs and Import Taxes
International customers are responsible for any customs duties, taxes, or import fees that may apply. We are not responsible for delays due to customs.
Returned Packages
Some reasons for bounced or returned packages are insufficient address, incorrect address or unclaimed packages. It is the buyer's responsibility to provide us with a correct and complete mailing address and to ensure that he/she will be available at the time of delivery.
Mixed Orders (Fashion + K-Beauty)
If your order contains both Fashion items and K-Beauty products, they may be shipped separately, as they are fulfilled by different suppliers.